CliviQue
Terms of Use
Effective date: July 31, 2026
1. Scope and acceptance
These Terms govern use of the CliviQue public website and, where incorporated into an implementation or subscription agreement, the authenticated HMIS. Organization-specific proposals, service agreements, data-processing terms, support terms, and payment documents may add to or replace portions of these general Terms.
2. Authorized hospital use
The HMIS is intended for authorized healthcare organizations, their approved workforce, and other users with a legitimate operational role. Users may access only the organization, facility, patients, records, and actions required for their assigned duties. Credentials may not be shared or used by an unauthorized person.
3. Clinical and professional responsibility
CliviQue supports workflow coordination and recordkeeping. It does not diagnose, prescribe, replace clinical judgment, establish a standard of care, or assume responsibility for professional decisions. Hospitals and authorized healthcare professionals remain responsible for care, documentation, verification, escalation, consent, safeguarding, and compliance with professional and legal obligations.
4. Hospital data and legal authority
The organization is responsible for ensuring it has lawful authority to collect, enter, use, retain, disclose, correct, and delete patient, workforce, billing, and operational information. It must provide required notices, obtain consent where applicable, assign appropriate access, maintain record-quality procedures, and respond to data-subject or patient requests unless the agreement assigns a specific task to CliviQue.
5. Accounts and security
Organizations must maintain accurate user accounts, assign least-privilege roles, protect devices and networks, promptly disable inappropriate access, and notify CliviQue of suspected compromise. Users must not disclose passwords, tokens, secret keys, or confidential records or attempt to bypass authentication, authorization, facility scope, subscription controls, rate limits, or security monitoring.
6. Acceptable use
You may not use CliviQue unlawfully; access records without authorization; impersonate another person; introduce malware; perform disruptive automated activity; probe or exploit the service without written authorization; interfere with availability; reverse engineer except where law cannot prohibit it; or use the service to harm patients, users, CliviQue, or third parties.
7. Subscriptions, pricing, and payment
Current CliviQue subscriptions may be configured by package, covered facilities, licensed staff capacity, add-ons, currency, and billing interval. The applicable proposal and authenticated checkout review control the commercial configuration. Taxes, renewals, cancellation, refunds, trials, grace periods, and payment-provider terms are governed by the applicable agreement and checkout information.
8. Service changes and availability
CliviQue may improve, modify, replace, suspend, or discontinue features as the product develops, subject to applicable agreements. Maintenance, provider failures, network conditions, security events, legal requirements, and circumstances beyond reasonable control may affect availability. Hospitals should maintain appropriate downtime, continuity, emergency, backup, and record-recovery procedures.
9. Exports, documents, and integrations
Hospitals are responsible for how they review, approve, disclose, print, store, transmit, and rely on exported records and documents. Point-in-time PDFs may not include later changes. Third-party systems and payment providers are subject to their own terms and privacy practices, and integration availability may depend on configuration and provider support.
10. Confidentiality and intellectual property
Each party must protect confidential information received through the relationship according to the applicable agreement and law. Hospitals retain rights in their data subject to permissions required to provide the service. CliviQue and its licensors retain rights in the software, design, documentation, trademarks, and other product materials, excluding hospital-owned records and third-party materials.
11. Suspension and termination
Access may be suspended or restricted to protect patients, users, data, the service, or third parties; respond to suspected misuse or non-payment; comply with law; or enforce an agreement. Termination, transition support, export, retention, and deletion obligations depend on the applicable agreement and legal requirements.
12. Disclaimers and liability
To the extent permitted by law, the public website is provided for general information and the service is provided subject to the applicable agreement. CliviQue does not guarantee uninterrupted operation, error-free data, or suitability for every clinical, regulatory, or operational purpose. Liability limits, exclusions, indemnities, warranties, and remedies are governed by the signed agreement and applicable law.
13. Governing terms and changes
The governing law, dispute process, notices, and contracting entity should be specified in the applicable written agreement. CliviQue may update these public Terms as the product or legal requirements change. Material changes will be reflected by revising the effective date and, where appropriate, notifying organization contacts.
14. Contact
Questions about these Terms may be sent to mbakajoe26@gmail.com. Do not include patient records, credentials, or other sensitive health information in ordinary email.